PAYMENTS

We process all orders through Shopify Payments. Through Shopify Payments, you may use Visa, Mastercard, Amex, Maestro, Klarna Sofort, Klarna Pay Later. Refunds will be booked under the same method of payment.

SHIPPING

We ship within the EU with DHL. Everything outside the EU is shipped with UPS. Shipping costs will be calculated the moment you enter your shipping address.

SHIPPING COSTS AND DELIVERY TIMESCALES

Germany

Free

Aprox. 2 - 5 working days

EU

€13.99

Aprox. 5 - 7 working days

North America

€19.99

Aprox. 5 - 10 working days

Rest of our shipping zones*

€19.99

Aprox. 5 - 12 working days

*Rest of shipping zones: Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Pakistan, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Thailand, United Arab Emirates, Vietnam, Norway, Switzerland, Turkey, Egypt, South Africa, Brazil, Australia, Fiji, New Zealand, United Kingdom

IMPORT DUTY

If you order Products from our site for delivery outside of Germany, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

YOUR RIGHT OF CANCELLATION
  1. Under the Consumer Protection (Distance Selling) Regulations 2000 (DSR’s), you have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in Germany.
  2. Exercise your right of cancellation, you must give written notice to Anni Carlsson GmbH by email, at the email address supplied in our Contact Us category on the site, giving details of the goods ordered and (where appropriate) their delivery.
  3. If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to Anni Carlsson GmbH at your own cost, in unused and otherwise re-saleable condition. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
  4. Once you have notified Anni Carlsson GmbH that you are cancelling the contract, the Anni Carlsson GmbH will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
  5. If you do not return the goods as required, Anni Carlsson GmbH may charge you for the direct costs of recovering the goods.
  6. You do not have the right to cancel the contract if the order is for goods which are specially designed for you, or which have been amended, modified or customised in accordance with your instructions.
  7. For all other returns, please read returns policy on the ‘Returns’ section. This does not affect your statutory rights as a consumer. All refunds will be made in the same currency as the related purchase. Anni Carlsson GmbH will not be liable for any loss this may cause due to fluctuations in exchange rates or any other related reason causing the value of the refund to be less than the sum originally paid.
  8. Cancelation form can be found here : CANCELATION FORM